I’m in the market for getting some kind of home surveillance and the Ring system looks like a it might be good but then I found this Sub and it looks like there are lots of tech issues and complaints constantly.
Would you do it all again or get something else?
I was very excited when I got my Ring doorbell, but over the six months I've had it I feel like I've discovered two things. First, hardly anyone actually rings a doorbell anymore. No problem. Ring detects them and I know they're there anyway. But Second, it takes so long for Ring video to become active and show up on my phone that it's effectively useless as a security video. I typically get video of people walking away from my door if I get it at all, though I get lots of video of trucks driving by on the street. I love the idea of the product, and I think it would fantastic if it could somehow connect and process video in 2-3 seconds instead of the 20-30 it currently takes.
Now before Ring fans get mad at me, I'm here to be guided. Tell me why I'm wrong. Show me the way. Make me love Ring again. I really do want to!
I am curious why so many people opt for these subscription based security cameras over the regular security cameras.
When I get a notification that someone is at the door, ring seems to take forever to get the camera up. I often will just go to the door, from the basement, and it will still not be showing.
We have ultra high speed internet, the wifi however is at wifi speed.
Frustrating. Not sure what I can do about it. Just a rant. [ Video Doorbell ]
So my dogs have always freaked out over someone knocking on the front door as many tend to do. With ring I used to get a few seconds heads up.....Especially since I changed the notification to the voice "motion activated at front door" rather than chimes.
My dogs seemed to have have adapted now. When my phone starts with "motion" they go full sprint to the door and start up. Lol. Anyone else with dogs that learn these patterns?
Bought a house and there are several ring outdoor cameras with solar panels. The old homeowner lives overseas (this was never their primary residence) and now we've taken it over. They do not respond to messages, including a message asking if they want them back, is there a way to transfer them to a new account without the old owner removing them from their account or should I just buy the new outdoor cams? Thanks!
EDIT: Spoke with Ring support, they will attempt to reach the former property owner, and should we not be successful they will determine the next steps. They did not confirm they would move them at this point.
Anyone using there Ring cameras to trigger some cool Smart Home routines? I have one when the Ring doorbell button is pressed, it will turn on the light in the Spotight cam for 20 secs (so hopefully visitors will look up and smile to the camera) and also it will lock the front door if previously unlocked. Anyone got any fun routines using either button presses or motion detection?
I just installed a Ring Pro yesterday and my mechanical chime is not working. My doorbell is not mentioned in the compatible or non compatible doorbells, so I'm unsure of what is going on. I have tried to refresh the app and choose the mechanical chime, but that didn't work. I have also connected the 2 wires on the back of the doorbell together and the chime did sound for a brief moment, so I believe that this means that my doorbell mechanical chime is the issue. Would a transformer fix this? Or should I just purchase the Ring Chime?
I really like the system, the integration with my other Ring devices, Alexa integration, IFTTT etc. IFTTT is a feature that the Yale Sync Smart Home alarm system lacks, makes the Ring offering more appealing for HA integration and so forth.
However... One of the major deterrents is an externally mounted, visible, siren that traditionally is mounted on the front of the house with a nice flashy LED. Ring does not offer this, which is disappointing. The Yale Sync system, does offer the mounted siren.
Has anyone managed to get the Ring alarm system working with some other externally mountable siren? This is the final piece in the puzzle for me to purchase the Ring alarm!
Previously this was only happening when the camera was activated, now it happens whenever you open the app.
This is a log from my PiHole DNS ad blocker. I isolated the phone during this period. I DO NOT have Facebook installed on my phone, and no other apps we’re running at the time. The email connected to the Ring account is unique and only used by the Ring account and nowhere else. This is a 100% repeatable condition.
Where does Ring store wifi credentials? I ask because I recently changed my Wifi SSID and password. I changed the connection on my [Doorbell Pro] (during which it asked for the new SSID and the new password). I then successfully changed the connection on my Ring [Spotlight Cam], but this time Ring did NOT require a password to connect. This indicates to me that the password is being stored by Ring.
Are wifi credentials stored locally on the App, or are they stored on Ring’s servers?
Hi there, hopefully this is the right place to ask this! I was originally bouncing back and forth between purchasing the Ring Alarm kit or the Simplisafe alarm kit. However, I have seen better reviews for the Ring and I found out that the Simplisafe alarm system requires a monthly subscription even to just use the app with it and to get alerts on your phone. I have been trying to determine if the Ring kit also does this, however I can't seem to get a clear answer because it seems as though their subscription plan only adds 24/7 professional monitoring and doesn't mention the use of the app.
So, basically I just would like to know if I am able to control the system and get notification alerts on my phone without having to pay for a subscription?
Thanks for any help!
Just an FYI and observation.
Enough people of importance at the facility where I work now have Ring devices that our security team was instructed to try and make the app work from behind our firewall.
Ring support refused to provide them anything.. They apparently depend on security by obscurity. Our team could try to figure it all out via packet sniffing and such, but are not willing to devote the time and resources to do this. Time is money after all and they have more important things to do.
Edit 2/12: Just to clarify, I went to the network guys and asked about the interaction with Ring... went approximately like this:
Q: "Hey we have users in our company who would like to use your app inside our firewall. Could you please provide the operational requirements for your app to function in this situation? "
A: "We do not share such information for security reasons."
Now we have had plenty of smarty pants know it alls saying all of this is easy to figure out, blah b... keep reading on reddit ➡
I checked voltage at the transformer and it is labeled as a 16v unit putting out 19.6v. The plastic housing that holds the strikers in place inside the chime melted and dropped the strikers out; the chime unit is fried. If you connect power to the chime it buzzes like its being half engaged; assuming it did this for a few hours until it got hot and cooked the housing.
Is this an issue with the doorbell unit? It is brand new, 17 days old. The Ring unit functions fine and is still running on battery power. Do I need to install a resistor when I install a new analog chime?
When I first set up the Ring motion light, I set up an account in my name. However, my partner paid for the entire system and should have full access. No problem, let me just give her permission for sharing....
Well, when we set up sharing, it is like she doesn't get full access to the entire account...
OK, so I just gave her my login and password, and that has been fine until this 2 factor authentication started. Now, it emails my account to give her a verification code. I tried to turn it off, but it says it is already off.
How do I turn it off, or give her full access? I suggested that we create a new household email address, and just use that, but I cannot even find a way to change the primary email address! Help!
so i have read a number of users here state that the ring dome wasn't very loud. well i was thinking... it can't really be that quite can it? so i gave it a chance.
the ring dome was delivered this morning. added it to my ring alarm. and tested it....
i have alarm clocks that are louder than this. the ring dome is a complete joke.
ring REALLY needs to offer a REAL external / extra siren and the ring dome is FAR from one. i printed off the return label and the ring dome was promptly sent right back.
I've used Ring for a couple of months and it's been great. However, the lack of glass break sensor is a huge flaw.
Alexa Guard could be a suitable replacement, but there's no way to turn it on when Ring is in Home mode. So a burglar could break into our basement, steal everything, and I wouldn't know because I'm sleeping two floors up.
Am I missing something that can help plug this gap? It's disappointing that they've prioritized Smart LED bulbs instead of this critical security flaw.
I have a Ring Stick Up Cam Elite Wired (so wire power, but wireless connection) that I want to mount above my garage door to have a view of my driveway. I have a round gable vent with slats that is perfect to run the power through to the camera.
I'm debating which position I should mount the camera. Leaning towards position A in my photo. But are B or C better for any reason? I'm fine with all 3 spots, but wanted to get the community take if one of those 3 positions is actually preferred. Thanks!
This morning I noticed that the Ring app shows a new tab "Smart alerts" inside the configuration page of my Ring Video Doorbell 2. The doorbell is battery-powered.
So this happened to me twice today, and I want to see .. A) has anyone else had this issue? And B) how to fix the issue.
I have shoes on, and I walked to the front door to unlock it. (deadbolt and knob) when I reached for the lock, I was shocked by what I assume is static electricity.
When I open the door, I can hear the last couple bars of the outside ring doorbell chiming. This is the first (and second) time this has happened since I've owned a ring doorbell. No one was at the door when this happened.
So, my assumption is that there is no way around my problem? But when looking at the weekly safety report map I see it goes by my zip code. The problem is I live right on the edge of my zip code so I can’t see incidents happening immediately to my east because it’s in a new zip code. Is there anyway to expand the area that gets reported in this feature past your zip code?
Just paired a Yale lock with my Ring system. Works fine from my app (I have an android phone), i can lock and unlock the deadbolt remotely without any issues. However, my wife has an iphone and on her app she is only able to unlock it. Pressing the button once more will try unlocking it again instead of locking it. No matter how many times you will try to change it the deadbolt will remain unlocked.
Has anyone dealt with this issue? Thanks in advance!
I have had Ring for a couple months now and while I am enjoying it, I keep on running into the same issues time and time again. I am not getting any motion alerts for when someone is in the driveway or when someone steps on the porch. I have adjusted the settings, but nothing seems to be fixed. There IS an outside door, but I went in the app and when it asked about an outside door, I said yes.
Any idea on how to fix this?
Edit: It is a Ring PeepHole Cam.
Just received my Ring Alarm system (based in the UK). I was originally looking at the Yale Sync system, but the assisted monitoring with Ring sold it to me. The Yale system had Hue integration out the box.
Has anyone achieved something similar with the Ring Alarm? i.e. If the alarm goes off start flashing all Hue lights red.?
PSA: Just noticed on Ring’s website, they have $100 off their 14-piece Alarm Security Kit. I think that is the lowest it’s ever been? (and $80 off the 10-piece, and $60 off the 5-piece)
Without a hundred “yeah because it sucks!” comments, do people think this is a sign of a firesale to clean out old inventory and finally come out with a v2 of everything (with possible deep Amazon/Alexa influence now)?
Am planning to buy a kit in the coming months, and seeing this is making me hopeful of a pending refresh. Wishful/hopeful thinking!
I bought a Ring chime the other day and I just plugged it in. I did the setup up no issues. For about 5-8 mins I could not get the chime to work with the ring doorbell and it was not giving me any errors. Finally it just started working, but now it won't let me change the chime tone. It will let me change it the app. When I hit save it says to give it a moment to save, I do and hit ok. But when I go to listen to it or hit the door bell, it makes the same default tone. I have the door bell set to wireless, it is not hard line.
Purchased a ring doorbell and have been trying to install it for a while - we’ve managed to get it to say Hardwired & charging after a lot of trial & error, but it still won’t ring the digital doorbell. We’ve tried the diode in both ways, neither seems to work and loosened the screws slightly so the backplate doesn’t flex and cause issues with the contacts - this didn’t work either. Any help would be appreciated, could it be something to do with the transformer?
I purchased the ring alarm system about two months ago, and have been having some major issues with the motion sensor being over sensitive to daylight.
The motion sensor is in my main entrance, and falsely triggers practically every sunny day, and always between the hours of 12:00-14:00. There is a window in my (south facing) door, and I'm unable to put anything up infront of it, it won't be possible to block this room completely off from daylight.
I have moved this sensor to multiple areas in the room (there's now holes in the wall everywhere from the bracket being moved haha), and unfortunately it still triggers. The sensor is currently facing a none-reflective standard internal wall, about 2 metres away, and it seems that the sunlight shining onto the wall (and maybe a cloud passing by) is enough to set the sensor off.
I previously had a cheap alarm system from eBay, and had a motion sensor in the same room, which never had an issue in the 10 years that I had it.
I've c... keep reading on reddit ➡
Looking to buy the Ring alarm system for a friend buying a new house. When's the best discounts on the alarm packages? Right now they are promoting $100 off the 14 piece system - making it $229 instead of $329.
Does the price get better than that during the year?
Why didn’t anyone tell me about this app? It’s so much faster!!!!
I have on order a x14 piece system in addition to x16 extra sensors, x8 outdoor sticky cameras, and x8 solar panels (also got the screen and the alexa)
Do I need a second base station for the cameras since they'll all be exterior? I was going to get some range extenders but read some bad reviews. Will the cameras still work with the single base station that is inside the house? Not sure if I need something else or not. Thank you
Is there anyway to make it so when I set my ring alarm to away mode it automatically turns on Alexa Guard mode?
I have four ring alarm systems at different locations. In the app, can go to each location devices, choose base station, top right shows battery and then right below it I see cellular strength.
Well today I lost internet at one location and my alarm was offline the entire time. Internet outage ended a couple hours later and when I login to check cellular backup strength, that entire icon of signal bars is gone.
The other 3 locations still have it. App is up to date, firmware as well. I've restarted the base station via the app, same thing. Any ideas?
And yes I have active professional monitoring and it's enabled
So I just installed mine and worked fine Sunday. But this yesterday noticed it had just a blinking blue Light on top. Tried to reset it before work. Disconnected power, tried holding the side bottom to get it to reset or go to connect mode and nothing. It seems it lost connection and it won’t find Wi-Fi or go in connection mode anymore. Any idea what is going on or how to solve this. Going to call support after work I guess
Hi, before I buy a Ring alarm, I like to know if is possible to chime on the keypad or on Amazon Echo every time a door opens?
I have a Ring Alarm including some white motion sensors. I noticed on Ring website that they now sell a black motion sensor that’s outdoor rated. But it looks like it’s only designed to work with Ring smart lights and not Alarm? Is that correct? Not sure why one sensor can’t be used for both Alarm and Lights.
Ring states that Ring Video Doorbell Pro can be wired to traditional internal chimes for offline use.
I've never had a doorbell of any kind in my current house, so Ring Video Doorbell Pro is my first one. Currently I have it wired directly to the 24v transformer and using the supplied Ring Chime that plugs into an electrical socket. It's all fine until internet goes down, so a wired chime is still essential.
The issue is that all chimes seem to be 8-12v, while Ring Pro needs at least 16v.... so the choice so far is to either underpower the Ring Pro, or fry a classic wired chime. I've looked here https://support.ring.com/hc/en-us/articles/209028546-Ring-Video-Doorbell-Pro-Chime-Kit-Compatibility... and while I haven't checked out all of them yet, a lot of the "Compatible" chimes seem to be 12v as well... so how are they compatible then? Are Ring saying that all these ch... keep reading on reddit ➡
What can I do ? I already replaced battery once and 2nd one already went out . Even rested and everything . It’s new only like month old and already went through 2 batteries
Hello, I have a wired ring floodlight+bridge. Controlled with the ring app. But I want to install a couple lutron light switches in kitchen, dining room, living room and hallway + the lutron smart bridge. But then to control those lutron switches wirelessly, I would need to use the lutron app. Is there a way to control both from 1 app?
In the last 72 hours:
Incident 1: Walked outside at night, found my doorbell on my porch. No video was recorded of the person removing it.
Incident 2: between 8:05am and 8:39am. Camera when dark, it was on my porch again.
Called Ring each time. They weren't able to see video. They mailed me a new replacement for each.
Does anyone else go through this? There was no material defect and the protect plan was UTD. They can't understand what caused the issue.
Is there a fix for this? I'm at a point where I don't even look at my notifications cause it usually a cat that triggered the alert, unit it's not.... This is turning into one of those "cry wolf" situations.
Installed a used Ring Pro last night that my buddy gave me when he moved. It was working 100% when he uninstalled it.
I hooked up the power pack per instructions, mine had the pack with the two clips to wire in. Basically everything went fine, camera connected and worked, voltage read good.
However, it would take forever to connect live. I’m talking 30 seconds plus on my home network.
This morning voltage alerted as poor, and now the unit has what seems to be no power and won’t enter connection mode. It’s odd because everything was fine and working, and now everything seems dead.
I’ll put my meter on the transformer tonight and check it out to make sure it’s still good. It’s a brand new house I just closed on. I know online support is worthless if the unit won’t even power on. Had no idea this thing could be this much of a pain.
For as long as I can remember their app has always been hit or miss. Sometimes you can connect to the live feed and sometimes (most of the time) you can't. And if it does, chances are the person is gone before you can check to see who it is. I don't know what protocol they use, but I get way better results with my HTTP cameras.
If I'm paying for the core functionality of the device, shouldn't it work 100% of the time?