Megathread: Sony/PlayStation will offer full refunds to those who have purchased Cyberpunk. - SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.

Cyberpunk 2077 Refunds

> SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.

> Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.

Via PlayStation: https://www.playstation.com/en-us/cyberpunk-2077-refunds/


Also worth reading from CDPR: https://www.cdprojekt.com/pl/wp-content/uploads-pl/2020/12/rb_66-2020-czasowe-wstrzymanie-dostepnosci-gry-cyberpunk-2077-w-playstation-store.pdf


We'll be redirecting all duplicate posts about this here, to prevent the sub being flooded.

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πŸ“°︎ r/cyberpunkgame
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πŸ‘€︎ u/CyberpunkReddit
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Sony PlayStation Cyberpunk 2077 Refunds playstation.com/en-au/cyb…
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Cyberpunk 2077 has been removed from the Playstation store, all customers will be offered a full refund. playstation.com/en-ie/cyb…
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πŸ“°︎ r/Games
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πŸ‘€︎ u/Autistic-Bicycle
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When the AliExpress seller send you the wrong product, but is unhappy of your refund request
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[image] you can get a refund on ps4. At least they are honest
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SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice. playstation.com/en-gb/cyb…
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πŸ‘€︎ u/Linkinito
πŸ“…︎ Dec 18 2020
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Twitch streamer tries to refund viewers donations and asks them to use the money on their families instead v.redd.it/91ons5802mc61
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πŸ‘€︎ u/Palifaith
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Walmart gave me a refund. A month later, they reversed it. Item not received. Chargeback?

So I was doing some Christmas shopping early last month and I wanted to buy an IPad Pro. I ordered one on Walmart. However, it never showed up even days after it was supposedly delivered and somebody signed for it. I called Walmart on December 15th and told them I hadn’t received my item and to ask for any next steps. The rep was pretty helpful and she said she could process a refund. I was a bit bummed that I still had to reorder an iPad but I accepted the refund. I got email confirmation of the refund and it was refunded to my AMEX credit card. I got the IPad from a different retailer and thought all was well.

This morning(January 20th), I woke up to an email alert that a charge of the same cost as the iPad had gone through on the same AMEX card. I also received an email from Walmart that the items received in my return did not match the items shipped to me and that they would be charging my original payment method. I never sent anything for a return since I never received the item. I called customer service a few times and even spoke to some supervisors and they all gave me the run around about how they couldn’t refund me because the item showed that it had been delivered and signed for. It was quite frustrating since a refund had already been processed a month ago and now I was being told that I was going to be charged again after I had already bought it from somewhere else. I don’t think it’s fair for me to pay for two iPads when I only received one, especially since, again, I bought the second one after Walmart had already processed the refund.

I even spoke to Walmart customer service on Twitter. They told me to dispute this with my bank since they can’t refund me. This sounds like a chargeback, which I thought was a bit shady. Don’t merchants hate chargebacks? Why would they tell me to do a chargeback? Are they just misleading me to get me to make a misstep? Will they just provide the FedEx documentation in which they claim that someone signed for the package and have the dispute resolved in their favor? Should I do a dispute with AMEX? What dispute code should I use and what evidence should I provide? Or should I keep trying to work through customer service to hopefully get the refund reinstated? Or something else?

I really need the money back since the IPad was well over $1000. I can’t just let it go.

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I do hope they get their refunds
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CDPR apologizes and is now offering refunds for everyone twitter.com/CyberpunkGame…
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Megathread: Cyberpunk 2077 refunds on PlayStation & Xbox

We're replacing yesterday's megathread with this, as Xbox are also now offering refunds and CDPR/Cyberpunk have released a few statements.


PlayStation statement: https://www.playstation.com/en-us/cyberpunk-2077-refunds/

> SIE strives to ensure a high level of customer satisfaction, therefore we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store. SIE will also be removing Cyberpunk 2077 from PlayStation Store until further notice.

> Once we have confirmed that you purchased Cyberpunk 2077 via PlayStation Store, we will begin processing your refund. Please note that completion of the refund may vary based on your payment method and financial institution.


Xbox statement: https://twitter.com/XboxSupport/status/1339983446865801224

> Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. https://msft.it/6010pXEHj

> While we know the developers at CD PROJEKT RED have worked hard to ship Cyberpunk 2077 in extremely challenging circumstances, we also realize that some players have been unhappy with the current experience on older consoles.

> To date, we have granted refunds to the vast majority of customers who have requested one. To request an Xbox refund for Cyberpunk 2077, please follow the steps listed on our Xbox refund page here: https://msft.it/6010pXEHj


CDPR/Cyberpunk Statements:

  • Retail refunds: https://twitter.com/CyberpunkGame/status/1340013516628103170
  • PS Store removal: https://twitter.com/CyberpunkGame/status/1339846154176126976/photo/1
  • https://www.cdprojekt.com/pl/wp-content/uploads-pl/2020/12/rb_66-2020-czasowe-wstrzymanie-dostepnosci-gry-cyberpunk-2077-w-playstation-store.pdf
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πŸ‘€︎ u/CyberpunkReddit
πŸ“…︎ Dec 18 2020
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LPT: With tax season upon us it's important to remember if you are doing a 1040 EZ DO NOT go to H&R Block, Jackson Hewitt, or any other predatory "tax experts". It will cost you hundreds out of your refund for them to basically just copy your W2. The IRS has free online filing options at irs.gov.

The refund advance loans are a scam to get you in their doors so they can rob you of your refund. File free, be patient, and you will be much happier with your refund.

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You can now Refund Cyberpunk 2077 even with more than 2 hours of play
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Man sues for refund of $2.5m he donated to Trump election challenge group independent.co.uk/news/wo…
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πŸ“…︎ Nov 27 2020
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The 'you can get a refund' is yet an another PR piece from CDPR

There are no arrangements for returns: https://www.google.com/amp/s/www.theverge.com/platform/amp/2020/12/15/22176279/cyberpunk-2077-performance-issues-refunds-microsoft-sony-ps4-xbox-one

Refunds are offered on a semi random 'good will' basis (as many of you have experienced), and there is no existing agreement about them with publishers.

CDPR made the statement to come across as doing the right thing, knowing that there is no agreement in place and is now backtracking stating that publisher rules apply. This is not rocket science or a mystery and CDPRs legal team knows full well what rules apply in their contract with Sony and Microsoft regardless of what they write on Twitter.

Please upvote so we can track the refund situation for everyone and post any replies from CDPRs refund mailbox here if you receive them.

Update #1:

  • Sony is not offering refunds. It appears some people initially got a refund, but as the situation escalated Sony came down hard on their own policy despite the performance of the game on PS4 base models.
  • Microsoft refunds some cases but refuses others. It seems to be random.
  • Retail stores follow their own policy so it's a matter of luck.
  • GOG has refunded some copies but others are still pending.
  • Steam applies it's own standard policy: <2 hours played, within 14 days of purchase makes you eligible.
  • CDPR's refund mailbox has replied in one instance with a promise to respond by the end of the year. They are also seem to be routing Xbox users back to Microsoft, while leaving PS requests pending (email quote below).

>If you own a digital copy of the game on Xbox, visit this Xbox support article for details on how to refund. If you own a digital copy on PlayStation, please wait for us to get back to you.

Update #2: Sony has caved in and has pulled Cyberpunk 2077 from the PS4 store and is now offering refunds to all digital purchases of the game!

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πŸ‘€︎ u/BitterMango87
πŸ“…︎ Dec 15 2020
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ILPT amazon refund without having to send item back

Recently i found out that for small items or things that don't cost too much, i can ask for a refund and amazon will tell me to keep the item and refund it 100% anyway.

this morning i also found an article where they basically explained that the costs for amazon send me a forwarder to take that item, to have someone waste time to chek it , to stock it and store for who knows how much time, are way too high. so they just prefear to let you keep it.

now my question: does anyone know a list of items that amazon will let me keep 100% ?

i was looking maybe at Usb drives, smart light bulbs, Led strips and more

edit: list made with people's suggestion in comments

Shoe insoles

Paint cans

batteries

household cleaners

30 lb. Dumbbells

A $250 desk

Pajama Sets

Switch Joycon Cases

Shampoo

Food Items

usb drives

hdmi cables

wifi/bluethooth drives

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Giants owner Charles Johnson asks QAnon-backing Rep. Lauren Boebert for refunds sfchronicle.com/giants/ar…
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CD Projekt Red Emergency Board Call Recording Online: Refunds, Multiplayer, More cdprojekt.com/en/wp-conte…
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πŸ‘€︎ u/DogeShelter111
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YSK If you are among the thousands of Americans yet to receive the (earlier) stimulus money, you could claim and receive it as a refund with your 2020 Returns next year.

Why YSK: I am in this situation. Althought the status online shows 'check was mailed on May 14th I haven't received it, nor did I see a direct deposit in my bank.

After a few attempts, talked to an IRS Agent who explained that I could claim a 'refund' and receive it with my tax filing next year.

Also check IRS FAQ

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πŸ‘€︎ u/desi_guy11
πŸ“…︎ Dec 24 2020
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Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. twitter.com/XboxSupport/s…
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πŸ“°︎ r/XboxSeriesX
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πŸ‘€︎ u/PokemonAreCoolz
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13mil + including refunds, only rockstars & call of duty games do these numbers. This makes me happy because they’ll be able to improved the game, make plenty of dlc and technically it’s already a success! CyberPunk2077 is here to stay!
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πŸ‘€︎ u/CyberPunkJ
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If a business can take money out of my account in under 2 minutes they should be able to refund it in the same time!

I know it's customary to wait three to five business days to get a refund whenever you purchase something but all I'm saying is if they can take the money out of my account under 2 minutes they should be able to put it back in the same amount of time. They have the money just give it back to me!

I had to take my son to the doctor 2 days ago to get another covid test and check up because he's 6 months old and we're just getting over Coronavirus.

The clinic charged me my copay twice so now I'm negative $80 in my bank. This could have completely been avoided if they hadn't charged me twice or if they just refunded me within the day like I asked them to!

Supposedly it takes them 2 weeks to issue a refund. I'm sorry it took you 2 seconds to take it out of my bank account why does it take you two weeks to refund it???

My opinion is a company should be able to refund you just as quickly as they take funds from you. There is no reason why they can't they have the funds.

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πŸ“°︎ r/unpopularopinion
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πŸ‘€︎ u/rawr_nickie_rawr
πŸ“…︎ Dec 11 2020
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Ah, yes. You are fully entitled to a game after the refund.
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πŸ‘€︎ u/Dry-Tone-1500
πŸ“…︎ Dec 23 2020
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When you want a refund but you enjoy the game πŸ˜‚
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πŸ“°︎ r/cyberpunkgame
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πŸ‘€︎ u/Youngstown_Mafia
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PlayStation has Delisted Cyberpunk from their Store and is offering full refunds. Will Microsoft follow suit? playstation.com/en-ie/cyb…
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πŸ‘€︎ u/RTCanada
πŸ“…︎ Dec 18 2020
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Lost 6 raid passes so far and support says they can only refund me 1..

I have lost 6 raid passes due to the cant attack or throw pokeballs during/after raids bug. I restart my app and it forces me to use another raid pass to rejoin an active raid. How can it make me use another raid pass if I've already used one to join and we are in mid battle vs the raid boss.

I have screen recordings of each instance and sent them all to support. Sometimes it would make me buy another remote raid pass since I had none left just to rejoin mid battle.

This is not during the countdown phase where you choose your PokΓ©mon to battle this is just to rejoin mid battle so I can attack/catch. Is there anything else I can do?

So frustrating especially when you buy remote raid passes just to have to use 2 per raid.

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πŸ“°︎ r/TheSilphRoad
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πŸ“…︎ Jan 20
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My thanks to the CRA - got a big refund through Taxpayer Relief

Back in 2004 I decided to go back to university for another science degree (biology). For some reason I forgot to submit my T2202 forms for the tuition and textbook refund.

Totally by accident I discovered my mistake a few months ago. I contacted the university to send me the T2202 forms for the period 2004 to 2011 (the degree took a long time because I did it part time while I was working).

Then I called CRA to see what to do. The person I spoke to was super helpful, explained what to do, and emailed me all the forms I needed to fill out. He also said to send a cover letter explaining what happened and asking for Taxpayer Relief because they only have to go back 3 years.

A few months later they sent me my tax refund for the full amount - over $4000. They didn't have to, but they went back 16 years to amend my tax returns.

No one likes to pay taxes, but I've never had a bad experience with the CRA. Thanks.

EDIT: Thanks for the karma guys. I gotta say, I never would have thought saying something nice about the CRA would get more upvotes than posting a cute kitty-kat video. (lmao)

EDIT 2: I never imagined the avalanche I was unleashing when I posted this. I hope any CRA people reading this print out the whole post and pin it to their bulletin boards at work - to let all their colleagues know we appreciate them.

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πŸ‘€︎ u/Lab_Software
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Cyberpunk 2077: To ensure that every player can get the experience they expect on Xbox, we will be expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the Microsoft Store, until further notice. twitter.com/XboxSupport/s…
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πŸ‘€︎ u/PokemonAreCoolz
πŸ“…︎ Dec 18 2020
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A guy who bet $27000 on trump winning demands a refund for "election fraud"
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πŸ‘€︎ u/Touma_Kazusa
πŸ“…︎ Nov 08 2020
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Sony is Refusing Cyberpunk 2077 Refunds, Tells Customers to Wait for January and February Patch resetera.com/threads/sony…
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πŸ“…︎ Dec 14 2020
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Cyberpunk 2077 Pulled From PlayStation Store, Sony to Offer Refunds tomshardware.com/news/cyb…
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πŸ‘€︎ u/MattyMurdoc26
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Cyberpunk 2077 has been delisted from the PSN store and full refunds will be given out playstation.com/en-ie/cyb…
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πŸ‘€︎ u/AlexKVideos1
πŸ“…︎ Dec 18 2020
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The hospital sent me a refund today due to an overpayment from when I broke my ankle... 11 years ago
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πŸ“…︎ Jan 03
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Sony is removing Cyberpunk 2077 from the PlayStation Store and will offer refunds to anyone who already bought it.
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πŸ‘€︎ u/VooshAmirite
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Apparently CDPR’s statement was made without considering Sony and their refund policy.

I was excited to see the statement made on Twitter, because it implied that I could pursue a refund, which I very much wanted to do.

I hadn’t before because I knew Sony’s policy of forfeiting a refund if the game was downloaded/opened, but the statement implied that these standards would be waived.

Well I just finished talking to an agent and they refused me a refund, effectively making CDPR’s statement useless. It seems like they just like to push shit out as a form of damage control without actually considering the facts of the situation. Now I’m more upset than I was before.

Edit: I contacted the email provided in the statement at the time I made this post and have yet to receive a response. So please stop suggesting that I do that.

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πŸ“°︎ r/cyberpunkgame
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πŸ‘€︎ u/stun17
πŸ“…︎ Dec 14 2020
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[Megathread] The Current State of Cyberpunk 2077: Refunds, Studio, Development.

Due to an increasing number of updates and a continually evolving situation regarding CDPR and the current state of Cyberpunk 2077, we've decided to establish a megathread to consolidate recent and future updates to prevent them from overwhelming the subreddit.

Posts regarding CDPR or Cyberpunk 2077 will be redirected to this thread for a short amount of time. We will continually post updates to this thread as needed until the initial blitz dies down, then we will evaluate separate posts on a case-by-case basis: we may allow substantial updates to continue outside of this megathread, but they must be significant in nature.

Relevant Sources

SIE offers a full refund for digital purchases of Cyberpunk 2077 through PSN store, as well as removal of the game from the store.

CDPR responds via Twitter.

Bloomberg: CDPR faces hostile staff after failed launch

Microsoft expands refund policies for digital purchases of Cyberpunk 2077 through Microsoft Store

Best Buy allowing full refunds for opened copies of Cyberpunk 2077 through December 21st.

CDPR releases a statement on refunds via Twitter announcing a refund initiative for owners of physical or digital copies bought at retail with a valid proof of purchase, through December 21st.

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πŸ‘€︎ u/rGamesMods
πŸ“…︎ Dec 18 2020
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Sure, I'll give you a full refund because you don't like your newly installed window. v.redd.it/uy1pvvhw4fy51
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πŸ“°︎ r/PublicFreakout
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πŸ“…︎ Nov 10 2020
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Xbox Expending Cyberpunk 2077 Refunds twitter.com/XboxSupport/s…
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πŸ‘€︎ u/Kevin84333
πŸ“…︎ Dec 18 2020
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Cyberpunk 2077 Sells 13 Million Copies; Despite Refunds
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πŸ‘€︎ u/AIDHXJHR
πŸ“…︎ Dec 22 2020
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Hitman 3 prices are reverted and are back to rs 1500. Refund will be issued to whoever bought when prices were high
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πŸ‘€︎ u/TheGoodCoconut
πŸ“…︎ Jan 19
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Keep Cool finally posts an official apology for its Keep Cool Soothe Bamboo sun essence and offers refund for all those who purchased reddit.com/gallery/l15ujm
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πŸ‘€︎ u/Goatskinn
πŸ“…︎ Jan 20
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PSA: Xbox is issuing refunds on digital copies of Cyberpunk in as little as 5 minutes.

If you're unhappy with the game for one reason or another, refund now while the gettin' is good.

Edit:

  • Sign into xbox.com.

  • click on your profile picture and click my Microsoft account.

  • Scroll down to order history.

  • Click "order help"

  • Click "Contact Us" under Get help with your Microsoft store purchases

  • Type in refund recent purchase when you are connected to virtual agent. It should list your recent purchases. Click on Cyberpunk and answer the 3 questions. (Answer question that game is buggy/slow performance)

  • You will receive email that refund under review. Got mine in minutes.

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πŸ‘€︎ u/LOOTENITDAYAN
πŸ“…︎ Dec 11 2020
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Apple refused a french man a refund on a fault device. His revenge only cost him 6 months. v.redd.it/xd65n4rbxzz51
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πŸ‘€︎ u/HannibalK
πŸ“…︎ Nov 18 2020
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My first skin from the BL chest and it's this... it was a free key but I still want a refund
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πŸ“°︎ r/Guildwars2
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πŸ‘€︎ u/CircuitMa
πŸ“…︎ Jan 09
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CD Projekt Red apologized for poor console performance of Cyberpunk 2077, announcing substantial patches coming January and Feb 2021, now issuing refunds twitter.com/CyberpunkGame…
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πŸ“°︎ r/gamernews
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πŸ‘€︎ u/newcontortionist
πŸ“…︎ Dec 14 2020
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EM demands full refund for a bike her son crashed.

A little background, I started working at a bike shop about a month after the lockdowns started. (Bike shops were still open because supposedly they count as necessary transportation.) Anyway, I had barely any school and my MTB team wasn't practicing anymore so I thought it was a good time to make some dough.

I arrived at the bike shop around 9 am and checked in with the owner/ manager. I was only allowed to work at the cash register and some occasional customer service since it was only my 2nd week on the job. The other guys got to work on bikes in the back since a large part of our business was bike repair. The day was going pretty smoothly, 2 people brought their bikes in for repair and 1 family bought 3 bikes for their kids. But then, bum bum buuuum, she came in. This lady came in huffing and puffing with her 2 kids being dragged behind her, plus one of the kids bikes, no mask and all! I'm like, ohhhh crap, I can't do this today.

M: Could you put your mask on, it's store policy right now.

To my surprise she said

EM: Oh, sorry I forgot

M: Thank you, what can I do for you today.

EM: I want to return my sons bike, it doesn't work anymore

We don't allow returns on bikes but have a 1 month warranty that covers minor and easy to fix damages.

M: Sorry, we don't allow returns, we will fix your bike on us if the warranty is still active.

EM: Ugghh, fine.

M: Ok, we will need a receipt or proof of purchase.

EM: Couldn't you just look my name up?

M: No, I can't

EM precedes to rifle through her purse for 5 minutes trying to find the receipt and when she does she slaps it on the counter.

EM: There.

I take a look at the receipt and the date on the receipt was from seven months ago.

M: Sorry, but you bought this bike 7 months ago.

EM: So?

M: Our warranty only covers 1 month of use.

EM: What does that mean?

M: It means we can't fix it for free.

EM: Well why not!

M: I just told you-

EM in a very threatening voice: Just give me a refund and I'll leave.

M: What, no! the repairs for your bike won't be very much, around $45

EM: I don't want it fixed anymore, I want my money back!

M: Ma'am, we don't except returns on bikes, if you really don't want it anymore you could donate it to charity.

EM: I've had it with you where's the manager!

After she said these fateful words something even worse happened. I had forgotten about the kids she had brought in... I heard a loud crash and look up to see one of are bikes that was hanging from the racks on the

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