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Hi, I’m Stig Severinsen.
I have been called the Ice Guru by Men’s Journal. Some of my other names are the Man Who Doesn’t Breathe and the Human Dolphin.
With four Freediving World Championship titles and multiple Guinness Book World Records to my name, people often fail to describe my chilly feats in words.
Some of my arctic accomplishments…
Became the first person to hold his breath for longer than 20 minutes
Be the first to swim 250 feet under the ice on a single breath of air
Be the only one crazy enough to dive into a freezing lake, wearing only Speedos
And this year, I can add a new Guinness World Record to the list. But this time it is not just about me breaking record. I have set out to break this world record at the start of 2020 to bring the focus on the importance of protecting the oceans from overfishing, plastics and other unnatural destruction. I also want to show that in these trying times, you should never give up chasing your dreams. If I can set a physical world record at the ripe age of 47, I hope it inspires you to pursue what you want and do best.
Longest Dive in the Ocean on a Single Breath: Video, [Validation](https://www.guinnessworldrecords.com/world-records/longest-distance-swam-underwater-with-one-breath-(open-water)
[Free eBook and Breath Training Course] (https://www.breatheology.com/free-ebook-covid-19/)
TLDR: >!Call centre removes limits on calls in order to raise customer satisfaction. I spend a month stretching my calls to be 4 hours long and make off like a bandit in the process!<
A brief story from my time in a telecoms contact centre. I worked for a rather large Australian provider that everyone knows and actively hates, mostly because its fun to hate them. In this story we were doing outbound calls to transition people onto the new NBN network. (for those of you unfamiliar with Australia's internet, it was 3rd world, literally, we were slower than Nigeria until we rolled out the NBN and upgraded to slightly faster 3rd world speeds...) Also worth mentioning, much like the company I worked for, the NBN was universally hated. Cause it was shit. Nuff said.
Anyway like all call centres we had a bunch of miserable hoops to jump through in order to bring our paycheck up to a level that could be considered humane. Our capitalist overlords refer to these hoops as KPI's. (Key Performance Indicators for the blissfully ignorant)
Anyway with the new campaign came a new set of KPI's. Conversion rate, active call time, after call time and customer satisfaction were the KPI's of the day.
Now these KPI's were normally all fucking bullshit. You needed to meet some fucking god teir numbers in order to collect a half decent paycheck. However in this particular case there was loophole. See due to the controversial nature of the NBN we were told to focus on quality over quantity. They wanted "An excellent customer experience" and the new KPI's were a reflection of that. As such quantity of conversions was not a KPI and when I questioned if we had time limits on calls I was told "We don't care what you do but long calls means a good experience so keep them on the line and get them switched over"
And so began the best work month I had at that soul trap. See before entering coms I was a salesman in aged care, and a pretty good one at that. And you know that stereo type of old people talking for eternity and beyond? Its a stereotype for a reason. Each morning I would log in, volunteer for the aged clientele campaign (which was easy because they were normally the hardest people to convert, fearful of scams, technology and such, so not many people wanted to do it) And then I would start to chat.
See when speaking with the elderly all it takes is a well placed poke or 2 and you can literally have them speak for hours. So for the next month, I took 2 - 4 calls a day... keep reading on reddit ➡
Not just zoom, most other softwares/apps have this “push to talk” feature. This will make sure that you explicitly press and hold a button of sorts to unmute yourself - reducing the chances of leaving yourself unmuted without your knowledge.
I have worked at a suicide hotline for about 2 years now and I have found that there are many misconceptions about suicide and crisis hotline workers and volunteers. I can’t speak for every organization, but I hope that I can address a few of the general concerns that I see now so that you feel more comfortable calling.
“Why did I get put in a queue? Do they not care that I’m about to kill/hurt myself?” We absolutely DO CARE! Please, please stay on the line. At my organization, when you call you first talk to a “crisis screener” who’s job it is to take down whatever information you want to give them and then send you to one of two queues. One queue is for people actively wanting to commit suicide and the other is for people in general crisis but not suicidal. This is where some people get stuck on hold for a while because we are actively taking calls from the queue as they come in. Every night is different and every shift is different. Sometimes I’ll get 3 calls in 4 hours and I can really take my time with each person. Other times, we have 10 people waiting in the queue but I still want to give each person their respective time to de-escalate. We can also see if someone has dropped from the queue and it always makes me sad to see that someone hung up. I want to talk to you. We all want to help.
“Workers just talk from a script so there’s no point in calling”. This is absolutely not true. When you talk to me, I’m given a blank notepad and that’s it. Through extensive training, we learn about ways to help you de-escalate your thoughts, open up and feel comfortable, and help you specifically identify what you are feeling in a crisis moment. Our onboarding teachers really focused on how every caller is different and every situation is case-dependent. I would never boil down your experiences to a script.
“I don’t want to call again tonight because I’ve already called once and I’m going to bother them”. Please feel comfortable calling as many times as you need if you are in active crisis. Most likely you won’t even be talking to the same phone worker as everyone goes into the same queue. I would say about 50% of my calls are people who I regularly hear from every day/week - they say their name or I recognize their voices. 20% are likely callers who have already called once in the night and need to talk again. This is perfectly fine and I’m happy to explore what worked for you last time you called and what can work again this time