[ Removed by reddit in response to a copyright notice. ]
Because they’re so good at it!
Please don’t ban me
Several months ago I purchased an oculus quest. After really getting into virtual reality, I bought a second one. Upon hearing about the Oculus Quest 2, I jumped straight into pre-order and convinced many of my friends to do the same.
Over the course of time owning these headsets, I purchased hundreds of dollars worth of games in the Oculus library and hundreds of dollars more on accessories.
Life was great, I was enjoying the rise of Population one, and decided to stream gameplay. One day, I streamed a game and then took a break so I could shower.
That's when it happened.
I get out of the shower and grab my phone to check my Facebook and am greeted with a " you have been signed out, please sign in"
Upon attempting to sign back in I am alerted that my account has been disabled. Confused, I turn to the internet for solutions.
I instantly stumbled upon story after story of people getting locked out of Facebook after merging their new Facebook with their Oculus accounts. The problem is, I have had a very real account with my very real name for quite some time. So this issue didn't apply to me.
I promptly reached out to Facebook support which literally got me nowhere. So I opened an Oculus support ticket. After 10 days of " we will look into this issue for you" I wake up to an email " Hello, after researching your account we have determined that you violated Facebook's Community standards and thisdecision is irreversible, thank you"
Obviously flustered, I emailed back, requested to know which standard I violated. Did my population one stream contain vulgar content? Nope, I dont even stream with microphone audio.
The Oculus support rep refused to tell me what alleged standard my account violated and simply linked me the list of standards which I definitely did not violate.
At this point I had enough, demanded a refund for all of my headsets and my game library. The last email I recieved was " we are looking into options for you, thank you for your patience " and that was a few weeks ago.
At this point, I took to Instagram where I had a rather large following. I posted the email conversations as proof of the Oculus/Facebook atrocious customer support. Surprise surprise, my Instagram gets disabled.
If there's an Oculus support agent on here, I just want my money back so I can buy steam VR games for my new valve index.
For the rest of the community just be aware that most of these youtube types that downplay the Oculus quest bricking... keep reading on reddit ➡
They only have a pair of trunks.
-my grandfather, just 5 minutes ago.