I (21F) am a server in a small town in Kansas, where the minimum wage for waitresses is $2.13/hr, which is just enough to cover income taxes. Due to that, all of my income (and for most of the servers in the state) is comprised of tips.
Recently, I got into an argument with an acquaintance (25M) of mine. He’d mentioned how he doesn’t believe in tipping, and that it wasn’t right of me to treat customers that never tip as less important than other customers. Generally, if I have a lot of tables, I will put off serving cheapskates until my other tables are caught up.
I understand that the tipping system is broken, but I also believe people that don’t tip with the mindset of “I’m gonna change this system,” are either consciously or subconsciously taking advantage of it.
And I believe a portion of people refusing to tip is not gonna change the system and force my employers to give me a living wage, but instead, just screw me over because I live in a small-town and don’t have the option... keep reading on reddit ➡
I see a lot of hate for customers who say things like "oh it didn't scan so it must be free." or "a million dollars" when you ask if they'd like something else with their order.
Those types of customers are the best. Sure the jokes are lame and you've heard them over 100 times but these people do it in hopes to brighten your day because they know it's stressful and miserable at times.
I prefer customers who try to be humorous over customers who are jerks any day.
FINALLY. Way to lead from behind, Toronto....
I work at a popular coffee shop chain in an area where opening up establishments for walk-ins is optional due to COVID-19. We have signs on the door that state the lobby is currently closed on all of our doors, but customers seems to blind to it.
It amuses me when customers are not paying attention and walk into the clearly locked door like flies trying to escape a closed window. It also amuses me even more when Karen/Brad/Gertrude starts getting mad because they just HAVE to get their orders but are forced to go into the drive through like everyone else.
One time though someone managed to walk in (my assumption was that someone forgot to lock one of the doors when coming back from running out food) and literally stood in front of the cash register for 10 minutes until someone realized she was there. She was annoyed but even more so when my assistant manager told her to get out. Fun times.
The fact that people can’t read really shouldn’t surprise me because they don’t ever listen... keep reading on reddit ➡
I work at a local neighborhood restaurant that has been super crazy busy since we opened last Thursday. My first day back (Friday) was a 10 hour serving shift. I have actually been grateful for my city's curfew (started Saturday) just so I don't have to work as long of shifts. (Oh btw on friday the tear gas made its way to where I work. that was pleasant.)
So can we decide if we're worried about COVID19 in the US or not? Because wearing a mask for more than a few hours outside in the heat really fucking sucks. All the "precautions" we're doing are just bullshit time-wasters anyway. There is no time to wash hands or even use hand-gel between every table interaction. Plus we're way busier than we were the same time last year. Half the people need to be reminded to wear masks. 10% of them will argue with us about the mask policy (it's a city/state order). Most of my tables have been groups of people who obviously don't live together. And a lot of the customers know each other, so it's i... keep reading on reddit ➡
People tend to become defensive when you say a pointed ‘you’, but if you put the onus on the company as opposed to the customer service rep (who’s fault it never was) you are much more likely to get results.
For example: “I would like you to compensate me for your errors”
Change it to,
“I would like [Company] to compensate me for their errors”
Last night I logged in and was doing Commander Zilly, but logged out to play a game of league of Legends. (I know, I know, that is where I went wrong logging out) After finishing up with the League of Legends game, I attempted to log back into the Runescape using the Runelite client. I received the message: Too many log in attempts please try back in a few minutes. Tried a few minutes later same thing. Attempted to log in to the mobile clients and succeeded, so I just figured it was either server side, issue with my internet, or computer. Restarted my computer and internet, attempted to re-log back into Runelite and received the same message, to many attempts. Downloaded the original OSRS client and ran into the same issu... keep reading on reddit ➡
I saw a meme that said that our 'customer service voice is baby talk for Boomers'.
This stuck in my head because since I've been working from home, my partner has heard a few of my calls, and he commented to me 'you talk to them like they're five years old'.
I mean, I don't MEAN to do that, but the slow, calm, 'short words in short sentences' approach is what seems to work best. Am I wrong? Does talking to boomers or even Zoomers like this have the opposite effect for some of you?
My restaurant has switched over to carry out only due to current events, which hasn’t been too horrible for the most part.
That is until we started seeing a new, weekly customer. Now, it isn’t the worst thing we’ve had to deal with but after a while it starts to grate on your nerves.
A normal interaction with him goes as such:
Me: Hi, how are you?
C: Ignores everything
Me: Are you picking up?
C: Nods his head once
Me: Whats the name for the order?
C: sighs the most long suffering sigh you ever did hear Name
Me: Alright, your total is [amount]
And that’s usually it. But ever since I had the nerve to remind this customer that they have to wear a mask indoors due to the Governor’s orders, he’s become increasingly snippy and combative.
C: Well, I only h... keep reading on reddit ➡
We had a customer come in for a screen repair for an iphone 6s plus. We typically charge $49.99 before tax to repair this. The customer was kind of annoyed and generally abrasive becuase we have pandemic procedures in place right now due to covid-19.Our pandemic procedures involves having 1 person in 1 person out and keeping the door locked between customers and the door has 3 signs up telling any customers to please take a ticket from the ticket dispenser and wait in their car for someone to come out with the sign to display the next number to be served.
About 90% of our customers ignore these signs and somehow even avoid looking at the signs even if they are right in front of them and instead go right to pulling on the locked door, get annoyed, and start knocking on the door, even if they had already managed to pull a ticket. This was one such customer.
But the real problem didnt come before the repair it came after. The customer, still passively agressive towards our service rep p... keep reading on reddit ➡
Over the past (almost) year of classic being released, all of us I'm sure have reexperienced WoW as we knew it, and I for one love so much about this game, but one thing that is just abysmal is the customer support here.
There are constantly reddit threads made over issues which players have had which are barely given any lookover by Blizzard staff. The fact that players can have their accounts banned in an automated fashion, and it takes them several tickets before someone actually even bothers to take a look is frankly disgusting.
On one discord server I saw someone had made nine tickets... NINE, before somebody finally unbanned his account and gave him 2 weeks free membership (when his total ban-time was 17 days, therefore missing out on 3 days of his membership). It's frankly disgusting, this is a game whose playerbase is massive, and yet we are treated as an afterthought by Blizzard who focuses solely on retail.
The catalyst for me was doing a ZG run a few days ago and FOTF dro... keep reading on reddit ➡
Backstory. I’m a black dude that works at a little grocery store. Good news nowadays because I can still work but bad because I’m EsSenTiAl and still have to put up with the public at large.
On this particular day, I was running some freight in the baking section. Our delivery schedule has been absolutely pulverized by the pandemic so some days we’ll get one or two trucks, some days none, and other days we’ll get two or three days of deliveries at once. Today was the latter, so I’m out there busting my ass trying to get all this freight out onto the sales floor and I was a little on edge with how much stuff there was to do.
Along comes this woman. You could tell by looking at her that something was off, but then again, most people that shop at my store are like that. She just comes up to me and points at the shelf, and says “gib me dat.” Said it just like that too. I look over to the shelf and pick up whatever I thought she was pointing at and just said “these?”
She got visibly... keep reading on reddit ➡
I work in a pharmacy and got a call from a customer today asking me how much her prescription was. I told her it was $249. She tells me with everything going on she can't afford that right now. Before she hangs up, I tell her I can try finding a discount/trial card online (on my own phone by the way) and call her back.
She hangs up. The trial card website isn't working so I call the company. I spend 15 minutes on hold. Then talk to a representative and she gives me information to bring the cost down to $15. I could have hung up but I saw the customer paid $249 in March. So I ask the representative if I could use the card for a script nearly a month old? She says we can try. I try and boom it works!
So, I call back the customer all excited! I tell her, not only is the script going to be $15 today but we will have $234 to give back to her! She semi-thanks me and hangs up!! No excitement. No oh my gods! No thank you so much! Guess I'm just expected to do that for her.
Oh well! Since sh... keep reading on reddit ➡
Netflix said Thursday it will ask customers who have not watched anything on the on-demand video streaming service in a year or more if they wish to maintain their subscription — and will cancel their membership if it does not hear back.
The company said it has started to notify customers who have’t watched anything on the platform in 12 months since they became a subscriber to check if they wish to keep their membership. The company is also reaching out to those who haven’t streamed anything in more than two years, it said.
> https://seekingalpha.com/article/4349297-uber-announces-much-diminished-tam > > > UBER’s CEO Dara Khosrowshahi once sold UBER as the next Amazon, promising that “cars are to us what books are to Amazon.” Link here. Khosrowshahi, who was Barry Diller’s top salesman for a decade, pitched the taxi-hailing app, repackaged as “rideshare”, as simply the first step on a journey to global domination. UBER would enter and dominate “food delivery, freight, autonomous vehicles, and even buses and bikes”. Later, he added flying cars. By 2023, Khosrowshahi continued, UBER could run the entire transportation network for a city! As recently as UBER's latest 10-K, filed in February, UBER characterized its Freight business as "revolutionizing" the freight industry. And now they are simply going to shut it down? None of these promises have ever happened, of course, and with this week's forced retrenchment, likely never will. > > Severe and unsustainable cash losses have forced UBE... keep reading on reddit ➡
Happened to a colleague, our users use an ipod installed into a case with a trigger handle for a mobile picking app. Posted this in a comments of a similar thread but I'd like it's own post.
EU = end user, su= support
When we receive a call we always try to mitigate sending a tech to site by troubleshooting with the EU. But let's fast forward 10 min into the support call...
EU: all I see is the apple logo, I keep hitting the power button to force reset but only the apple logo is showing
Su: no problem, and we are sure its fully charged?
Eu: yes I can see the light when I left it charging in the docking cradle.
Su: ok I'd like to send a tech to wipe and re-install the OS But before we do that I just want to make sure when you press the power button on the case u can hear it click
Eu: listen I'm not stupid, I go to university
Su: no mam it's not like that, i just need to be sure
Eu: yes i can hear the click but i only see the apple logo
Su: gets an epiphany um by any chanc... keep reading on reddit ➡